Legal

mh77 Privacy Policy

This policy explains what personal data mh77 collects from players in Bangladesh, how we use it, and the rights you hold over your information.

Last updated: January 2026

Introduction

mh77 ("we", "us", "our") is committed to protecting the privacy of every player who registers and uses our platform. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. It applies to all users of the mh77 website and associated services, including players based in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh.

By accessing the mh77 platform, creating an account, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you should not use the mh77 platform.

Your privacy matters: mh77 will never sell your personal data to third parties for their own marketing purposes. We share data only where necessary to operate the platform, comply with legal obligations, or with your explicit consent.

Our Privacy Commitments

🔐
SSL Encryption
All data transmitted between your device and mh77 servers is protected by SSL/TLS encryption.
🙈
No Data Selling
We never sell your personal information to advertisers, data brokers, or any third-party marketers.
✏️
Right to Correct
You may request corrections to inaccurate personal data held by mh77 at any time via support.
🗑️
Right to Delete
You may request deletion of your personal data, subject to applicable legal retention requirements.
📋
Transparent Use
We clearly document every purpose for which your data is used and limit processing to those stated purposes.
🌏
Limited Transfers
Where data is transferred internationally, appropriate safeguards are in place to protect your information.

1Information We Collect

mh77 collects personal data in three principal ways: information you provide directly, information generated by your use of the platform, and information received from trusted third-party partners. The categories of data we collect are detailed below.

Information you provide to us

  • Identity information: full name, date of birth, gender, and a copy of government-issued identification (e.g., National ID card, passport) when requested for KYC verification.
  • Contact information: email address, mobile phone number, and city or district of residence within Bangladesh.
  • Account credentials: username and hashed password. mh77 never stores passwords in plain text.
  • Financial information: payment method details sufficient to process deposits and withdrawals (e.g., bKash or Nagad mobile wallet number, last four digits of a card). Full card numbers are handled exclusively by our payment partners and are never stored on mh77 servers.

Information generated by your use of the platform

  • Transaction records: deposit history, withdrawal requests, bonus claims, bet history, and game session logs. These records are maintained for financial compliance and dispute resolution purposes.
  • Technical data: IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, and timestamps of platform interactions.
  • Communications: records of any messages, emails, or live chat transcripts exchanged between you and the mh77 support team.

Information from third parties

  • Payment processors: transaction confirmation data from bKash, Nagad, Rocket, Upay, Visa, and Mastercard necessary to reconcile deposits and withdrawals.
  • Identity verification partners: confirmation results from KYC service providers where applicable, used to verify your age and identity in line with our responsible gaming obligations.
  • Fraud prevention services: risk signals provided by anti-fraud and security partners to help us identify and prevent fraudulent account activity.
mh77 collects only the minimum personal data necessary for each stated purpose. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless specifically required by applicable law.

2How We Use Your Information

mh77 uses the personal data we collect for the following clearly defined purposes. Processing is limited to what is necessary and proportionate to each purpose:

  • Account creation and management: verifying your identity, maintaining your account, and enabling you to log in, deposit, withdraw, and participate in games and betting markets.
  • Transaction processing: authorising and recording deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment methods.
  • Responsible gaming compliance: monitoring account activity to identify signs of problem gambling, applying deposit limits or session restrictions where requested, and fulfilling our age verification obligations.
  • Legal and regulatory compliance: retaining records as required by applicable financial regulations, anti-money laundering obligations, and any other legal requirements applicable to the jurisdictions in which we operate.
  • Customer support: responding to your queries, resolving disputes, processing account closure requests, and providing technical assistance.
  • Fraud prevention and security: detecting, investigating, and preventing fraudulent transactions, money laundering, cheating, and other prohibited conduct that violates our Terms and Conditions.
  • Service improvement: analysing anonymised and aggregated usage data to understand how players interact with the platform and to improve the user experience, game selection, and payment flows.

Where mh77 intends to use your data for any purpose beyond those listed above — for example, direct marketing communications — we will seek your explicit consent before doing so. You may withdraw such consent at any time by contacting [email protected].

mh77 processes your personal data on the following legal bases, as appropriate to each specific processing activity:

  • Contractual necessity: processing required to perform the contract between you and mh77, including account registration, payment processing, and game access.
  • Legal obligation: processing necessary to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and financial record-keeping obligations.
  • Legitimate interests: processing for fraud prevention, platform security, service improvement, and responsible gaming monitoring, where these interests are not overridden by your rights and freedoms.
  • Consent: processing for optional purposes such as direct marketing or the use of non-essential cookies, where we have obtained your prior explicit consent. You may withdraw consent at any time without detriment to your account.

4Sharing Your Information

mh77 does not sell, rent, or trade your personal data. We may share your personal data with third parties only in the following circumstances:

  • Service providers and data processors: companies that provide services on our behalf, such as payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), KYC verification providers, IT infrastructure providers, fraud prevention services, and customer support software vendors. These providers are contractually bound to process your data only on our instructions and to maintain appropriate security standards.
  • Game content providers: licensed game studios and providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data necessary to operate game rounds and return accurate RTP results. These providers do not receive your name, contact details, or financial information.
  • Legal and regulatory authorities: we may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of mh77, its players, or the public.
  • Business transfers: in the event of a merger, acquisition, or sale of all or part of mh77's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy terms applicable to your data going forward.
We never share: Your personal data is never sold or shared with advertisers, data brokers, social media platforms, or any third party for their own independent marketing or profiling purposes. All data sharing is limited to what is strictly necessary to operate the platform or comply with legal obligations.

5Payment Data and Financial Security

All financial transactions on the mh77 platform — including deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard — are processed through PCI-DSS compliant payment infrastructure. mh77 does not store full card numbers, CVV codes, or mobile banking PINs on its own servers. This data is processed exclusively within the secure environments of our certified payment partners.

Transaction records — including the date, amount, payment method type, and outcome — are retained by mh77 for financial reconciliation, customer support, and regulatory compliance purposes for a minimum period of five years from the date of each transaction. These records do not include sensitive authentication data.

6Cookies and Tracking Technologies

mh77 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and analyse how players use our services. A cookie is a small text file placed on your device by a website you visit. Cookies themselves do not contain personally identifiable information, but when combined with account data we hold, they help us deliver a personalised and secure experience.

Types of cookies we use

  • Essential cookies: strictly necessary for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. You cannot opt out of essential cookies without disabling the platform entirely.
  • Analytics cookies: used to collect anonymised and aggregated data about how visitors use the platform, including pages visited, session duration, and navigation paths. This data helps us identify areas for improvement. Analytics cookies are non-essential and you may opt out.
  • Preference cookies: used to remember your settings such as language preference and display options so that you do not need to re-enter them each time you visit. These are non-essential and may be disabled.

You can manage cookie preferences through your browser settings. Please note that disabling non-essential cookies will not affect your ability to access your account, deposit, withdraw, or play games on the mh77 platform.

7Data Retention

mh77 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods: active account data is held for the duration of your account plus five years following closure; transaction and financial records are held for a minimum of five years from the date of the transaction; KYC documents are held for five years following the end of the customer relationship; support communications are held for two years from the date of last contact.

When personal data is no longer required and no legal obligation requires its retention, mh77 will securely delete or anonymise it. Requests for earlier deletion are handled under the Right to Erasure provisions described in Section 8 of this policy.

8Your Data Rights

mh77 respects your rights over your personal data. The following rights are available to all registered players:

  • Right of access: you may request a copy of the personal data mh77 holds about you. We will provide this within 30 days of a verified request.
  • Right to rectification: you may request correction of inaccurate or incomplete personal data. Account holders may update certain personal details directly through account settings; other corrections require a support request.
  • Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis applies. This right is subject to our legal obligations to retain certain records.
  • Right to restrict processing: you may request that we restrict processing of your personal data in certain circumstances, such as where you contest its accuracy or object to our use of it.
  • Right to object: you may object to processing of your personal data where we rely on legitimate interests as our legal basis. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. We may need to verify your identity before processing your request to protect against unauthorised access to your data.

9Data Security

mh77 implements appropriate technical and organisational security measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and secure data storage with encrypted backups.

While mh77 takes all reasonable precautions to safeguard your data, no method of electronic transmission or storage is completely secure. In the unlikely event of a data breach that affects your rights or freedoms, mh77 will notify affected players without undue delay and take immediate remedial action.

10Minors and Age Restrictions

The mh77 platform is strictly for individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe your child has registered an account on the mh77 platform, please contact us immediately at [email protected]. We will investigate and, if confirmed, close the account and securely delete all associated personal data without delay.

11Third-Party Links and Services

The mh77 platform may contain references to game providers and payment services operated by third parties. While mh77 takes reasonable care in selecting reputable partners, we are not responsible for the privacy practices or content of third-party services. When you interact with a third-party service — for example, when completing a bKash or Nagad payment flow — you are subject to that provider's own privacy policy. We encourage you to review the privacy policies of any third-party services you use in connection with the mh77 platform.

12Changes to This Privacy Policy

mh77 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make material changes, the revised policy will be posted on this page with an updated effective date. Where the changes significantly affect how we use your personal data, we will endeavour to notify you by email or through a platform notification before the changes take effect.

Your continued use of the mh77 platform after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We recommend reviewing this page periodically to stay informed of how we protect your data.

13Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how mh77 handles your personal data, please contact our support team. We are committed to responding to all privacy-related enquiries within 48 hours during standard operating hours (Bangladesh Standard Time, UTC+6).

Email: [email protected]

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